Delivery & Returns

Online Orders

uk-4020.jpg Deliveries to UK destinations

We offer two delivery options for all orders placed online. Both are DHL Express Next Working Day services.

 - Next Business Day - £7.95 *

- Next Business Day, Pre 1pm - £12.95

 *Orders of £70.00 (ex VAT) or more qualify for this service free of charge.

Same-day delivery service throughout the UK and some parts of Europe is available on request. Please contact the sales team prior to placing your order.

eu-4026.jpg Deliveries to European destinations

We use DHL Express Worldwide for all our international shipping.

- Next Business Day - Prices start at £14.95 *

*Orders of £70.00 or more qualify for this service free of charge.

**Please add your full EU VAT number when registering your account. We will check the validity of your VAT number using the European Commission website when processing your order. This will not delay shipping and we will not charge VAT with a valid VAT number.

Transit time is usually 1 day; however, this can vary depending on country. Please contact the sales team if you require further information for a confirmed accurate delivery.

world-map-blue.jpg Worldwide Deliveries

We use DHL Express Worldwide for all our international shipping. This service is Carriage Paid To (CPT).

Delivered Duty Paid (DDP) is available on request.

- Next Possible Business Day - Prices start at £40.00*

*Orders of £150.00 or more qualify for this service free of charge.

Transit time varies, please contact the sales team if you require further information.

Despatch

All orders received before 4pm Monday to Friday will ship the same day. We will endeavour to ship any orders received after this deadline, however please call if you require confirmation.

* Excludes bank and public holidays.

Online Tracking

Your tracking number will be included in the shipped confirmation email sent on dispatch. You can use it to track your order at the following website.

https://www.dhl.co.uk/en/express/tracking.html

Account Orders

Extra delivery options are available for 30-day credit account holders.

- Pre-9am, Pre-12pm and Saturday delivery options with DHL Express. *

- Same-day delivery service throughout the UK and some parts of Europe.

*Please confirm with your account manager that the required service is available to your post code prior to placing an order.

If you are unsure of any of our delivery options please contact our sales team who will be happy to help.

Returns

Damage in transit

On rare occasions, an item may unfortunately be damaged during transit. Please notify us on receipt, or as soon as possible thereafter. We will arrange collection of the damaged product and for a new product to be dispatched to your address.

Faulty products

If a product develops a fault and it is still under warranty, we will arrange collection of the faulty product and dispatch a replacement from stock without delay.

If you are unsure about our advanced replacement warranty or return terms, please contact our sales team who will be happy to help.

Returns procedure

For all returns please contact our sales team on 01285 886444 or email support@gbics.com to request an RMA form.

Get the latest updates on new products and upcoming sales

Get the latest updates on new products and upcoming sales