To provide a sustainable, profitable Organisation that achieves benefits to all of our Internal and External interested parties, to grow our business opportunities through technological advance, proactive training and communication of our services and products, product application to our client base;
To ensure that we give satisfaction to all of our customers, take note of their feedback, and exceed their expectations in all of our operations and services;
To review and comply with all legal requirements, codes of practice and all other requirements applicable to our activities and to conduct our services in an ethical manner with a solid perspective of its environmental requirements;
The reduction of hazards, prevention of injury, ill health and pollution in conjunction and alignment with our Health and Safety Policy and Statement;
GBICS will provide all the resources of equipment and infrastructure to ensure that its operations and services are provided in an efficient and effective way, provide training and continuous personal development to all its employees, that will ensure that trained and competent staff are available to GBICS to enable these objectives to be met;
This Quality Policy will be communicated to all employees to ensure that they are made aware of their individual obligations in respect of this quality policy;
GBICS will maintain a management system that will achieve these objectives and seek continual improvement in the effectiveness and performance of our management system based on “risk”.
This quality policy provides a framework for setting, monitoring, reviewing and achieving our objectives, programmes and targets.
Customer service is an essential part of the quality process and to ensure this is fulfilled, all employees receive training to ensure awareness and understanding of quality and its impact on customer service.
To ensure the company maintains its awareness for continuous improvement, the quality system is regularly reviewed by “Top Management” to ensure it remains appropriate and suitable to our business. The Quality System is subject to both internal and external annual audits.